Case study, Melbourne AU
How a Melbourne practice recovered 38 new patients in 60 days with an AI dental receptionist
Bright Smile Dental deployed a dental virtual receptionist in Australia and recovered $47,400 in new patient revenue in 60 days.
The challenge
Bright Smile Dental, a busy two chair practice in inner Melbourne, was missing 6 to 9 calls per day after 5pm and during the lunch rush. Their front desk team couldn't keep up with new patient enquiries while also checking patients in and processing payments.
The solution
FrontDesk AI deployed a dental tuned voice agent connected to Google Calendar and the practice's existing knowledge base. Calls now route to the AI after 3 rings or outside business hours, so no caller hits voicemail.
Results in 60 days
38
new patients booked
92%
call answer rate (up from 61%)
$47.4k
recovered new patient revenue
0
after hours calls lost
It sounds like a real person and books straight into our calendar. Our receptionist now focuses on patients in the chair instead of chasing the phone.
Practice Manager, Bright Smile Dental
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