Case study, San Diego US
Cutting front desk costs 64% while doubling after hours bookings
How Coastal Family Dentistry replaced a $4,200/mo answering service with a virtual receptionist for their dental office.
The challenge
Coastal Family Dentistry was paying $4,200 per month for an overnight answering service that only took messages. 70% of after hours callers never called back the next morning, costing the practice an estimated $18,000 per month in lost new patients.
The solution
They replaced the answering service with FrontDesk AI's Inbound + Outbound package. The AI now handles after hours calls, pre-screens insurance, and sends SMS confirmations the day before each appointment.
Results in 90 days
−64%
front desk overhead
2.4×
after hours bookings
7%
no show rate (was 18%)
+31%
5 star review rate
We stopped losing patients to whoever answered the phone first.
Dr. Lin, Owner
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