Case study, London UK
Why Harborview switched from a human virtual receptionist to AI and saved £2,800/mo
How a London orthodontics practice replaced a human virtual receptionist with a virtual dental receptionist in the UK at a fraction of the cost.
The challenge
Harborview Orthodontics used a UK based human virtual receptionist service at £3,150 per month. Quality was inconsistent shift to shift, and they were billed per minute regardless of whether the call resulted in a booking.
The solution
They migrated to FrontDesk AI's Inbound plan at $345 per month flat with 1,000 minutes included. The human virtual receptionist team was retained only for complex consultation calls flagged by the AI.
Results in 6 months
£16.8k
saved over 6 months
8.9 / 10
mystery shopper score (was 7.2)
+27%
booking conversion
0
hold time
The AI doesn't have sick days, doesn't quit, and books better than the agency we paid 5x more for.
Practice Owner
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