Case study, Toronto CA
Three locations, one AI receptionist: standardizing patient intake across Toronto
Northside Dental Group rolled out a virtual dental receptionist in Canada across three clinics, booking 211 new patients in 120 days.
The challenge
Northside's three clinics had inconsistent intake quality. A new patient calling location A would get booked the same day. The same caller at location B would be sent to voicemail and never followed up.
The solution
FrontDesk AI was configured with a per location knowledge base, location specific routing rules, and a unified Google Calendar sync. One AI, three branded greetings, zero handoff friction.
Results in 120 days
100%
call coverage, all locations
211
new patient appointments
0.4s
average response time
1.8
FTE receptionist hours saved
We finally have one source of truth for bookings across all our clinics.
Operations Director
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